Flight tickets
In the "Flights" section, enter the cities, dates, and number of passengers, then select a flight from the results. Enter passenger details exactly as they appear in the passport — they go on the ticket.
After booking, you need to pay, then the order is sent for ticket issuance. The itinerary receipt will appear in the order details and be sent to your email.
The booking must be paid immediately: the airline holds seats for a limited time and releases them if payment doesn't arrive. The deadline is stated in the order itself.
If the booking is released, the flight will have to be selected again, and the price may differ — seats are sold at the current fare.
There is no markup over the airline's fare for the purchase itself: the amount you pay shows the cost of carriage and the carrier's taxes.
The TravelGo service fee — 10 BYN — is charged only upon refund, cancellation, or exchange of a ticket. It is stated before payment, in the fare rules.
By Visa, Mastercard, MIR or Belkart bank card, via ERIP or by QR code via «Oplati». Card payments go through the bePaid gateway with 3-D Secure confirmation, in Belarusian rubles.
Flight tickets cannot be paid with bonuses — you can spend them on tours and hotels.
An itinerary receipt is your e-ticket: it contains the booking number, flights, fare, and passenger details. Airlines have long stopped issuing paper tickets.
It appears in the "Documents" section of the order card after tickets are issued, and the order status updates automatically. At check-in, your passport is enough, but it's handy to have the receipt on hand.
The allowance is shown in the flight card for each passenger and depends on the airline and fare. Exact details become known after tickets are issued.
If the allowance is not shown in the flight card, you can confirm it and purchase additional baggage after booking — on the airline's website using the booking number or through our support team.
It depends on the fare: the cheapest fares do not allow refunds or changes, while for others the airline withholds its fee. A TravelGo service fee of 10 BYN is also withheld.
Write to support: we will calculate the refund amount according to the fare rules and submit the request. You do not need to cancel the ticket yourself on the airline's website.
Write to us, and we will handle communication with the carrier for you. If a flight is cancelled, the airline offers an alternative or refunds the money, and fare rules do not apply in this case — the refund is considered involuntary.
If the change is minor, the ticket remains valid: nothing needs to be changed, just check the new departure time.
Check-in opens on the airline's website or app, usually 24–48 hours before departure. You will need the booking number from the itinerary receipt and your passport.
TravelGo does not check in on your behalf: the boarding pass is issued by the carrier. If check-in does not open, check whether your fare requires in-person check-in at the airport.
Let us know as early as possible. Before tickets are issued, details can usually be corrected without losses; after issuance, it is according to the airline's rules: some charge a fee, others require the ticket to be reissued.
The details must match the passport you are traveling with. A discrepancy in the surname will result in being denied boarding.
No. Bonuses are used when paying for tours and hotels; a flight ticket is paid in full — by bank card, via ERIP or «Oplati».
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