Hotels and accommodation

Enter a city or country in the search form, specify check-in and check-out dates and the number of guests. On the hotel page, choose a room and rate — the card shows the meal plan and cancellation policy.

Then fill in the guest details and pay for your booking. The voucher will be sent to your email and saved in your account.

Some hotels we book through local DMC partners — local tour operators who work under contracts with hotels in their region and have their own rates for them.

Such bookings are not confirmed instantly: it can take from a few hours to two days. If the selected hotel is booked on request, we inform you before payment.

For most hotels, confirmation arrives immediately after payment — the voucher appears in your email and account within a few minutes.

Bookings on request are confirmed within a few hours to two days, and we notify you by email. If the hotel does not confirm the booking, the payment is refunded to the same card used for payment.

The price includes accommodation and the meal plan of the selected rate. The amount on the payment page matches the price in the catalog.

City tax and resort fee, if applicable in the country, are paid separately on site: they are charged by the hotel at check-in or check-out. Everything known in advance is shown in the hotel policies before payment.

A refundable rate has a free cancellation deadline: before that date, you can cancel the booking and get your money back. A non-refundable rate is cheaper, but no refund is given upon cancellation.

Cancellation policies are shown on the room card before payment and duplicated in the voucher.

You can request a cancellation from the order card or through support. We check the terms with the hotel, calculate the refund amount, and tell you before we initiate the cancellation.

If the rate allows free cancellation, the money is refunded to the same card used for payment within 1–10 business days — the timeframe depends on the bank.

A city tax or resort fee is not included in the booking price and is paid on site. The amount depends on the country and the hotel category.

Some hotels place a deposit hold on your card for potential damages and release it after check-out. The specific hotel's requirements are stated in its policies.

The traveler arranges the visa themselves — TravelGo does not process visas. Responsibility for documents lies with the guest.

Requirements for each country are collected in the "Entry Rules" section: whether a visa is needed, what passport validity is required, and what else is asked at the border. It's worth checking them before booking.

Children's ages are entered in the search form — they affect the price and the range of available rooms. Age is calculated as of the check-in date.

The threshold at which a child is considered an adult guest is set by the hotel itself and is stated in its accommodation policies. If a child has a birthday during the trip, the hotel may recalculate the price on site.

This is decided by the hotel: early check-in and late check-out are usually paid and depend on occupancy. We cannot guarantee them in advance.

It's worth requesting this through support before the trip or at the front desk upon check-in. Standard check-in and check-out times are stated in the hotel's policies.

Write to our support team — we'll find an option through local DMC partners, who have rates that aren't available in public search results. The search is free.