PUBLIC AGREEMENT
for the provision of services related to the organization of tourist travel, booking of accommodation and air tickets
APPROVED by Order of the Director of VivaGo Travel LLC No. 2D dated September 15, 2026. Revision dated 15.09.2026. The current revision is available on the website https://travelgo.by/legal/public-agreement.
This Public Agreement has been developed in accordance with the Civil Code of the Republic of Belarus, the Law of the Republic of Belarus dated 11.11.2021 No. 129-Z «On Tourism» (as amended and supplemented), the Resolution of the Council of Ministers of the Republic of Belarus dated 11.08.2022 No. 523 «On the Provision of Tourist Services» (as amended and supplemented), the Law of the Republic of Belarus dated 09.01.2002 No. 90-Z «On Consumer Protection» (as amended and supplemented), the Law of the Republic of Belarus dated 07.05.2021 No. 99-Z «On Personal Data Protection» (as amended and supplemented), the Air Code of the Republic of Belarus and other regulatory legal acts of the Republic of Belarus.
Limited Liability Company «VivaGo Travel» (UNP 193626609, entry in the register of tourist organizations of the Republic of Belarus No. 12/238P dated 04.10.2024), hereinafter referred to as the «Contractor», represented by Director Chasovskikh Valentin Sergeevich, acting on the basis of the Charter, on the one hand, and an individual, hereinafter referred to as the «Customer», who has accepted (accepted) this Public Agreement by performing the conclusive actions listed in Section 3 of this Agreement, on the other hand (when jointly referred to as the «Parties»), have concluded this Agreement as follows.
IMPORTANT. Under this Agreement, the Contractor provides the Customer with services related to the organization of tourist travel (search, selection, booking, information and consulting and other services listed in Section 2). When booking a package of tourist services (a tour) formed by a tour operator, the final contract for the provision of tourist services is concluded between the Customer and the tour operator in the standard form approved by the Resolution of the Council of Ministers of the Republic of Belarus dated 11.08.2022 No. 523. In these relations, the Contractor acts as a travel agent on behalf of the tour operator, whose details, the tourist travel program and information on ensuring the fulfillment of the tour operator's obligations are specified when placing an Online order and in the booking confirmation.
1. Terms and definitions
1.1. For the purposes of this Agreement, the following terms and definitions apply:
• Website — the Contractor's information resource on the Internet travelgo.by, its mobile version and the TravelGo mobile application for devices on iOS and Android platforms, including subdomains.
• Agreement — this Public Agreement for the provision of services related to the organization of tourist travel, booking of accommodation and air tickets.
• Offer — this Agreement, posted by the Service Provider on the Website, addressed to an indefinite number of persons for the purpose of providing services named in Section 2.
• Acceptance — the Customer's full and unconditional acceptance of the terms of this Agreement in the manner specified in Section 3, without any exceptions or reservations.
• Online Order — an electronic form completed by the Customer in the personal account on the Website with individual terms of service provision (type of service, list of tourists, itinerary, dates, price, details of the tour operator and service providers). The Online Order is Appendix No. 1 to this Agreement and is sent to the Customer's email address and (or) available in the personal account.
• Customer — an individual who has reached the age of 18, has full legal capacity, and has placed an Online Order in their own interests and (or) in the interests of other persons (Tourists) specified in the Online Order.
• Tourist — an individual in whose interests the Customer places the Online Order and who will undertake the tourist trip and use accommodation and (or) transportation services.
• Tour Operator — a tourism industry entity that has formed the tour, on whose instruction and (or) on whose behalf the Service Provider provides booking services. The details of the specific tour operator are specified in the Online Order.
• Service Provider — a hotel, apart-hotel, or other accommodation facility; carrier; insurance company; visa center, and any other person directly providing services to the Tourist as a result of the booking made by the Service Provider.
• Tour — a package of tourism services (transportation, accommodation, other services) formed by the tour operator and offered for purchase as a single product.
2. Subject of the Agreement
2.1. Under this Agreement, the Service Provider undertakes to provide the Customer, in accordance with the Online Order, with one or more services related to the organization of a tourist trip (hereinafter referred to as the Services), and the Customer undertakes to pay for them. Types of Services:
• information and consulting services, including selection of a tour, accommodation facility, air transportation, itinerary planning, and other matters related to undertaking a tourist trip;
• services for booking a tour with a tour operator (as a travel agent on the instruction of the tour operator);
• services for booking places in accommodation facilities (resorts, hotels, apart-hotels, sanatoriums) separately from a tour;
• flight booking services for scheduled and charter flights with the carrier or consolidator (as an agent of the carrier/consolidator);
• appointment booking services for submitting documents to visa centers, consulates, and other institutions;
• other services expressly specified in the Online Order and not contrary to law.
2.2. The Customer has the right to select one or more Services that do not collectively constitute a tour.
2.3. The Customer has the right to arrange Services in their own interests and/or in the interests of the Tourists specified in the Online Order. When arranging Services in the interests of Tourists, the Customer confirms that they have the authority to act in their interests, including the authority to transfer their personal data and obtain consents from them as required by personal data protection laws. The Customer undertakes to communicate the terms of this Agreement to the Tourists and ensure their compliance.
2.4. The subject matter of this Agreement does NOT include:
• the provision of travel services themselves (transportation, accommodation, excursion services, etc.) — these are provided by Service Providers and/or the Tour Operator under separate agreements and their own rules;
• insurance of Tourists and other services for which agreements are concluded directly between the Customer (Tourist) and the insurance company or another person.
2.5. Information about tours, hotels, and flights posted on the Website is generated in real time based on data from tour operators and service providers, is for informational purposes only, and does not constitute a public offer for the sale of the respective services. The public offer for the sale of the Contractor's Services is this Agreement. The final booking terms are recorded in the Online Order after receiving confirmation from the tour operator/service provider and may differ from those initially displayed on the Website.
3. Procedure for concluding the agreement
3.1. The posting of the text of this Agreement on the Website constitutes a public offer by the Contractor.
3.2. The Agreement is deemed concluded upon the Customer's performance of the following conclusive actions in the aggregate:
• reviewing the terms of this Agreement posted on the Website;
• placing an Online Order in the personal account, specifying the list of Tourists and other required data;
• checking the box to agree to the terms of this Agreement in the order form;
• payment of the cost of Services or a prepayment in accordance with the procedure set forth in Section 4 of this Agreement.
3.3. The Agreement is concluded in simple written form by exchanging electronic documents and does not require execution on paper (paragraphs 2, 3 of Article 404 and paragraph 3 of Article 408 of the Civil Code of the Republic of Belarus). The Parties recognize the legal force of documents sent via electronic communication channels (email, personal account on the Website, messengers linked to the phone numbers provided by the Customer) on par with documents executed on paper.
3.4. The place of conclusion of the Agreement shall be the location of the Contractor. The date of conclusion of the Agreement shall be the date on which the Customer makes payment (advance payment) to the Contractor, including the date on which the payment amount is blocked on the bank card account in accordance with the procedure set out in clause 4.4.1 of this Agreement.
3.5. The Contractor has the right to amend this Agreement unilaterally. Amendments shall apply exclusively to Online orders placed after the publication of the new version of the Agreement on the Website. For agreements already concluded, the version of the Agreement in force on the date of payment by the Customer shall apply. The Contractor shall notify Customers with active bookings of material changes affecting the rights and obligations of Customers no later than 7 (seven) calendar days before the amendments enter into force — by email specified in the Online order and (or) via the personal account.
3.6. The agreement for the provision of tourist services concluded by the Customer with the tour operator through the mediation of the Contractor, additional agreements thereto, and confirmation of familiarization with personal safety rules may be signed by the Customer electronically on the official website of the Contractor travelgo.by (clause 6 of Article 22 of the Law of the Republic of Belarus "On Tourism"). The equivalent of the Customer's handwritten signature (clause 1 of Article 161 of the Civil Code of the Republic of Belarus) shall be the entry of a one-time code sent by SMS to the phone number confirmed upon logging into the personal account. The signing shall be recorded in a log: date and time, phone number, IP address and browser information, as well as the checksum (SHA-256) of the signed document. A document signed in this manner shall be recognized by the Parties as equivalent to a document on paper signed by hand. The Customer undertakes not to disclose the code to third parties and to immediately notify the Contractor if the code becomes known to them. A copy of the signed document shall be sent to the Customer's email address no later than the day following the day of signing. On behalf of the tour operator, the agreement shall be signed by the Contractor on the basis of a power of attorney from the tour operator, the details of which shall be specified in the agreement.
4. Cost of services and payment procedure
4.1. The cost of the Services shall be determined by the Contractor and specified in the Online order in Belarusian rubles. The cost includes all mandatory payments and fees charged by the Contractor. Payments charged by Tour Operators, Service Providers or other persons directly to the Tourist (for example, resort fee, hotel deposit, on-site surcharges, visa fees upon submission of documents) shall be indicated separately when placing the Online order.
4.2. The Customer shall pay the full cost of the Services or a prepayment on the day the Agreement is concluded. The procedure and terms for any additional payment (if applicable) are specified in the Online Order.
4.3. Payment shall be made by bank transfer: by bank card through a secure payment gateway; through the «Raschet» system (ERIP); or by other methods available when placing the order.
4.4. The Customer's payment obligation shall be deemed fulfilled from the moment the funds are credited to the Service Provider's settlement account.
4.4.1. When paying for an Online Order for a tour or accommodation booking by bank card, the payment amount may be blocked on the bank card account until booking confirmation is received from the Tour Operator (Service Supplier). After the booking is confirmed, the blocked amount is debited as payment for the Services. If the booking is not confirmed, the Service Provider cancels the block; the period within which the amount becomes available to the Customer again is determined by the bank that issued the card. When paying through the «Raschet» system (ERIP), the «Oplati» service, or when paying for other Services, the funds are debited at the time of payment.
Refunds
4.5. Refunds shall be made to the same bank card (account) from which the payment was made, unless otherwise agreed by the Parties. Refunds shall be made no later than 7 (seven) calendar days from the date the Service Provider receives the Customer's application and the grounds for refund arise, provided that the Service Provider has received the refund from the Tour Operator/Service Supplier (if the refund depends on their actions). If the refund from the Tour Operator/Supplier is received later, the Service Provider shall refund the Customer no later than 3 (three) business days from the date of its receipt.
4.6. Upon refund, the Service Provider's, Tour Operator's, and Service Suppliers' actually incurred and documented expenses shall be deducted. At the Customer's request, the Service Provider shall provide a breakdown of the deducted amounts.
4.7. For charter air transportation and other non-refundable services, the cost of such services shall not be refunded in accordance with the terms of their provision communicated to the Customer at the time of placing the Online Order.
4.8. For paid and completed tours and hotel stays, the Service Provider shall accrue bonus points to the Customer. The accrual amount, the share of the cost of services that can be paid with points, and the services for which points are not accrued or accepted are specified on the page travelgo.by/loyalty and are shown in the online order before payment. One point equals one Belarusian ruble of discount on the Service Provider's services. Points are not monetary funds, are not exchanged for money, and are not transferable to other persons. Points are accrued after the trip is completed; if the trip did not take place, points for it are not accrued, and points used for payment are returned to the Customer's account upon refund. To account for points, the Service Provider processes information about the Customer's orders and the status of their bonus account on the basis of this Agreement; separate consent for this is not required.
5. Rights and obligations of the Customer
5.1. The Customer undertakes to:
5.1.1. Timely provide the Contractor with complete, accurate and reliable information and documents necessary for the provision of the Services, including the personal data of Tourists to the extent specified in the Online Order.
5.1.2. Independently obtain from Tourists (adults) consent to the processing of their personal data and provide it to the Contractor in the manner set out in Section 13 of this Agreement. For minor Tourists, consent is given by their legal representative.
5.1.3. Promptly verify the completeness and accuracy of the data displayed in the Online Order, in the booking confirmation and other documents sent by the Contractor. Report any identified inaccuracies, errors or typos to the Contractor no later than 24 (twenty-four) hours from receipt of the relevant document.
5.1.4. Properly pay for the Services in accordance with the terms of Section 4 of this Agreement.
5.1.5. Promptly inform the Contractor of any changes that may affect the provision of the Services (change in the composition of Tourists, cancellation of the trip, change of passport data, etc.).
5.1.6. Independently ensure the proper condition and validity of passports, visas, powers of attorney for minor children, medical certificates and other documents required for the trip, taking into account the requirements of the Republic of Belarus and the country (place) of temporary stay.
5.1.7. Reimburse the Contractor for actual expenses and losses incurred in connection with the Customer's non-performance (improper performance) of obligations under this Agreement, where a causal link exists.
5.2. The Customer has the right to:
5.2.1. Receive the Services in the scope, manner and within the timeframes provided for by this Agreement and the Online Order.
5.2.2. Request from the Contractor information about the sources of information provided by the Contractor in the course of rendering the Services.
5.2.3. Terminate this Agreement at any time subject to payment to the Contractor of its actual expenses and the Services actually rendered (Article 30 of the Law of the Republic of Belarus «On Protection of Consumer Rights»).
5.2.4. Exercise other rights provided for by this Agreement and the legislation of the Republic of Belarus, including legislation on consumer protection and personal data protection.
6. Rights and obligations of the Contractor
6.1. The Contractor undertakes to:
6.1.1. Provide the Customer with the Services in the scope, manner and within the timeframes established by this Agreement and the Online Order.
6.1.2. Before the conclusion of the Agreement and at the time of placing the Online Order, communicate to the Customer the following information (paragraph 11 of the Rules for the Provision of Tourism Services approved by Resolution of the Council of Ministers of the Republic of Belarus No. 523 dated 11.08.2022):
• the tourist travel programme (when booking a tour);
• the name, address and other details of the tour operator that formed the tour;
• the cost of the Services, the terms and procedure for their payment;
• measures guaranteeing the personal safety and security of Tourists' property during the tourist trip;
• the exact start time of the tourist trip — no later than one day before its start, or at the time of placing the Online order if less than one day remains before the start of the trip;
• in the case of international outbound tourism — information on the tour operator that formed the tour securing performance of obligations under tourist service contracts, as well as on the procedure for claiming compensation for property damage in connection with the occurrence of cases of impossibility of performance by the tour operator of its obligations;
• the fare rules of the air ticket (refundability, penalties for refund and changes, baggage allowance) — when booking air tickets;
• the rules of the accommodation facility, cancellation policy, check-in/check-out times, policy regarding children and deposits — when booking accommodation facilities;
• requirements for passports, visas, vaccinations and other documents of the country (place) of temporary stay, known to the Contractor at the time of placing the Online order.
6.1.3. Ensure the safekeeping of the Customer's and Tourists' documents received for the purpose of providing the Services, and return them to the Customer upon completion of the provision of the Services or upon the Customer's request.
6.1.4. Inform the Customer via electronic communication channels about the progress of the provision of the Services, including receipt of booking confirmation from the Tour Operator/Service Provider and any changes, if they become known to the Contractor.
6.1.5. Maintain the confidentiality of the Customer's and Tourists' personal data in accordance with the Personal Data Processing Policy posted on the Website.
6.2. The Contractor has the right to:
6.2.1. Request from the Customer explanations, additional information and documents on matters arising during the provision of the Services.
6.2.2. Provide the Services personally or engage third parties to perform its obligations without the need to obtain additional consent from the Customer.
6.2.3. Independently determine the forms, methods and means of providing the Services within the period specified in the Online order.
6.2.4. Suspend the provision of the Services during the period of late payment by the Customer, having first notified the Customer via electronic communication channels and provided at least 1 (one) business day to remedy the delay.
6.2.5. Terminate this Agreement unilaterally in the event of:
• delay in payment by the Customer for more than 1 (one) business day after notification sent in accordance with clause 6.2.4;
• inconsistency of the Customer's request with the legislation of the Republic of Belarus or the subject matter of this Agreement;
• impossibility of providing the Services due to the fault of the Customer or Tourists (provision of inaccurate data, refusal of the Service Provider to make a booking due to the request not meeting the Service Provider's requirements).
6.2.6. To withdraw from this Agreement at its own initiative, subject to compensation to the Customer for losses, except in cases provided for in clause 6.2.5 and Section 11 of this Agreement.
7. Specifics by types of services
7.1. Tour booking (Contractor as travel agent)
7.1.1. When booking a tour, the Contractor acts as a travel agent under a commission agreement (agency agreement) with the Tour Operator. The Tour Operator's details are specified in the Online Order and booking confirmation.
7.1.2. The agreement for the provision of tourist services between the Customer and the Tour Operator is concluded in the standard form approved by Resolution of the Council of Ministers of the Republic of Belarus No. 523 dated 11.08.2022 (as amended and supplemented), at the moment of successful tour booking.
7.1.3. The Tour Operator is responsible for the quality and scope of tourist services provided within the tour. The Contractor is responsible for the accuracy of the information about the tour communicated to the Customer, the timely transfer of data to the Tour Operator, and the proper performance of its own booking obligations (Article 9 of the Law of the Republic of Belarus "On Tourism").
7.1.4. The Contractor's tour booking services are deemed rendered from the moment the Contractor receives booking confirmation from the Tour Operator.
7.2. Booking of accommodation separately from a tour
7.2.1. When booking only accommodation (without air transportation and other services that together constitute a tour), the Contractor's Services are limited to transmitting data to the Service Provider's booking system and obtaining confirmation.
7.2.2. The Service Provider's rules (check-in/check-out time, deposit, cancellation policy and other rules) are communicated to the Customer before payment and form an integral part of the Online Order.
7.2.3. The Contractor's services are deemed rendered from the moment booking confirmation is received from the Service Provider.
7.3. Booking of air tickets
7.3.1. The Contractor acts as an agent of the carrier and (or) consolidator when booking air tickets and is not a carrier. The air carriage agreement is concluded directly between the Tourist and the carrier.
7.3.2. Carriage is governed by the Air Code of the Republic of Belarus, international treaties of the Republic of Belarus (the Warsaw Convention, the Montreal Convention — where applicable) and the rules of the specific carrier, available for review when selecting a ticket.
7.3.3. Fare rules (refundability, refund and change penalties, baggage allowances) are provided to the Customer prior to payment and are recorded in the Online Order. Air tickets purchased under charter fares and other non-refundable fares are not subject to refund at the Customer's initiative. Air tickets purchased under regular fares are refunded in accordance with the carrier's rules. When a refund, cancellation, or exchange of an air ticket is processed at the Customer's initiative, in addition to deductions under the carrier's rules, the Contractor withholds a service fee for processing, the amount of which is specified prior to payment when placing the Online Order and on the order page (as of the date of approval of this edition — 10 (ten) Belarusian rubles).
7.3.4. In the event of a passenger's failure to show up for a regular or charter flight at the point of initial departure (NO SHOW), all subsequent flight segments under the air ticket shall be automatically cancelled in accordance with the carrier's rules.
7.3.5. The Contractor's services for booking an air ticket are considered rendered from the moment the air ticket is issued.
8. Informing the Customer
8.1. The information provided for in clause 6.1.2 of this Agreement is communicated to the Customer in writing in legible print in Russian by posting it in the tour/hotel/air ticket card on the Website, in the Online Order, and (or) in the booking confirmation sent to the Customer's email address and personal account.
8.2. The Customer confirms that all necessary information was communicated to them by the Contractor in full prior to the conclusion of this Agreement and prior to payment for the Services, by placing the corresponding mark in the Online Order form.
8.3. The Customer is obliged to communicate the information received from the Contractor to all Tourists in whose interests the Online Order was placed.
9. Certificate of Services Rendered
9.1. Upon completion of the rendering of the Services, the Parties sign a Certificate of Services Rendered in the form of Appendix No. 2 to this Agreement.
9.2. The Contractor draws up the Certificate of Services Rendered unilaterally and sends it to the Customer by email and (or) via the personal account. The date of sending the Certificate is recorded in the personal account and (or) in the email dispatch log.
9.3. When booking appointment slots for submitting visa documents to visa centers, consulates, and other institutions, the Services are considered rendered from the moment the Contractor receives booking confirmation. In this case, an electronic voucher, booking confirmation, booking sheet, or other electronic document containing specialized data on the time and place of receiving the services, sent by the Contractor to the Customer, is treated as equivalent to the Certificate of Services Rendered.
9.4. In the absence of a written reasoned refusal by the Customer of the Certificate of Services Rendered within 10 (ten) calendar days from the date of its dispatch, the Certificate is considered signed by the Customer, and the Services — accepted without reservations.
9.5. If the Services are rendered to the Customer at different times (not simultaneously), individual Services may be closed by separate Certificates of Services Rendered with notification to the Customer.
9.6. When providing services related to the submission of documents of the Customer and/or Tourists for the purpose of obtaining permits, visas, an acceptance-transfer certificate of the package of documents with an inventory may be signed between the Parties.
10. Liability of the Parties
10.1. For non-performance or improper performance of obligations under this Agreement, the Parties shall be liable in accordance with the legislation of the Republic of Belarus.
10.2. The scope of liability of the Contractor is limited to the Services actually provided by it: the accuracy of information communicated to the Customer, the timeliness of transferring data to Tour Operators/Service Providers, correct booking processing and timely receipt of confirmations. The Contractor's Services are considered duly rendered from the moment of successful booking of services with Tour Operators/Service Providers.
10.3. The Contractor shall not be liable for the quality, scope and timing of services provided by Tour Operators, carriers, accommodation facilities, insurance organizations, excursion bureaus and other Service Providers. All claims related to non-provision, poor-quality provision, untimely provision, partial provision of such services shall be addressed by the Customer and Tourists directly to the respective Tour Operator/Service Provider.
10.4. The Contractor shall not be liable for:
• information posted on third-party internet resources and in advertising materials of third-party organizations;
• the validity and correctness of execution of passports, visas, powers of attorney, medical certificates, vaccination results, testing and other documents of the Customer and Tourists, the execution of which is not part of the Contractor's Services;
• carrier decisions resulting in changes to or cancellation of the trip program (cancellation or change of departure and arrival times, change of route and departure/arrival airport, change of baggage allowance and other transportation rules);
• the safety of baggage and valuables of the Customer and Tourists on vehicles and in accommodation facilities;
• losses related to incorrect execution, delay or refusal by competent authorities to issue documents required for the trip (passport, visa, vaccination certificate, permits, powers of attorney, etc.);
• losses related to refusal by customs, border, sanitary and other services to grant permission for entry/exit;
• losses related to the failure to appear or late arrival of the Customer and Tourists for control, check-in and boarding, at the meeting point for transfers, at accommodation, for excursions and other events;
• the existence of restrictions on leaving the Republic of Belarus or entering the Republic of Belarus for the Customer and Tourists;
• actions (or omissions) of carriers, insurance organizations, accommodation providers, border, customs, sanitary and other services and authorities.
10.5. The provisions of clause 10.4 of this Contract do not release the Contractor from liability for violation of consumer rights established by the Law of the Republic of Belarus “On Protection of Consumer Rights”, for intentional infliction of harm and for gross negligence.
10.6. The Customer is responsible for the compliance of the assignment with the purposes of providing the Services, for the content and accuracy of the information provided to the Contractor, and for its transmission to Tourists.
11. Force Majeure Circumstances
11.1. The Parties are released from liability for non-performance or improper performance of obligations under this Contract if this is caused by force majeure circumstances. The deadlines for performance of obligations are extended for the duration of such circumstances.
11.2. Force majeure circumstances include fires, earthquakes, floods, other natural disasters, explosions, terrorist acts, military actions, epidemics, pandemics, closure of airspace and land borders, acts of state authorities of the Republic of Belarus and foreign states (including visa revocation, changes in visa rules, entry/exit restrictions), as well as other circumstances arising beyond the will and desire of the Parties that cannot be foreseen or avoided.
11.3. The Party for which performance of obligations under this Contract has become impossible due to force majeure circumstances is obliged to notify the other Party in writing (including via electronic communication channels) within 3 (three) business days of the occurrence or termination of such circumstances.
11.4. If force majeure circumstances continue for more than 2 (two) months, the Parties shall agree on the procedure for further performance of the Contract. If continuation of performance is impossible, each Party has the right to demand the return of everything performed without receiving counter-performance, taking into account actually incurred expenses.
12. Amendment and Termination of the Contract
12.1. Amendment and termination of this Contract by agreement of the Parties shall be formalized by an additional agreement in writing (including via electronic communication channels).
12.2. The Customer has the right to terminate this Contract unilaterally at any time with payment to the Contractor of actually incurred expenses and actually rendered Services (Article 30 of the Law of the Republic of Belarus “On Protection of Consumer Rights”).
12.3. The Contractor has the right to terminate this Contract unilaterally in the cases provided for by clauses 6.2.5 and 6.2.6 of this Contract.
12.4. The cost of information and consulting services already rendered, services for selecting a tour, accommodation facility, air ticket and other services actually rendered by the Contractor before the Customer’s refusal of the Contract shall not be refundable if there is documentary confirmation of the fact of their provision.
13. Personal Data
13.1. The processing of the Customer's and Tourists' personal data is carried out by the Contractor in accordance with the Law of the Republic of Belarus No. 99-Z of 07.05.2021 “On Personal Data Protection” and the Personal Data Processing Policy of VivaGo Travel LLC, published on the Website at https://travelgo.by/legal/data-storage-processing-policy.
13.2. The Customer's personal data required for the conclusion and performance of this Agreement is processed on the basis of this Agreement in accordance with Article 6 of the Law of the Republic of Belarus “On Personal Data Protection”; separate consent is not required for this. For purposes not related to the performance of the Agreement (in particular, for sending advertising and informational messages), consent is requested separately and may be withdrawn at any time without consequences for the performance of the Agreement.
13.3. The Customer confirms that from each adult Tourist in whose interests the Online Order is placed, the Customer has obtained consent to the processing of their personal data by the Contractor, Tour Operators, and Service Providers for the purposes of performing this Agreement. At the Contractor's request, the Customer undertakes to provide such consents in writing. For minor Tourists, consent is given by their legal representative.
13.4. The Customer is informed that, for the purposes of performing this Agreement, the personal data of the Customer and Tourists is transferred to Tour Operators, Service Providers, and carriers, including those located in foreign states, including states that do not ensure an adequate level of protection of the rights of personal data subjects. Such transfer is carried out to the extent necessary for the performance of this Agreement, in the cases provided for by Article 9 of the Law of the Republic of Belarus “On Personal Data Protection”. The list of states and the risks associated with the transfer are specified in the Personal Data Processing Policy.
13.5. The Customer and Tourists have the right to exercise their rights as personal data subjects in the manner provided for by the Personal Data Processing Policy, including by sending a request to office@travelgo.by.
14. Dispute Resolution
14.1. The Parties shall endeavor to resolve disputes and disagreements arising from or in connection with this Agreement through negotiations.
14.2. Before applying to court, the Customer shall send the Contractor a written claim using one of the following methods: by email to office@travelgo.by; via the feedback form in the personal account on the Website; by the Contractor's postal address specified in the details. The claim must contain the substance of the demands and the circumstances on which they are based. The Contractor shall send a response to the claim no later than 10 (ten) business days from the date of its receipt via the same communication channel or to the address specified in the claim.
14.3. Compliance with the claim procedure does not deprive the Customer — a consumer — of the right to apply to court in the cases and in the manner provided for by the Law of the Republic of Belarus “On Consumer Rights Protection” and the Civil Procedure Code of the Republic of Belarus.
14.4. Disputes shall be considered by a court in accordance with the legislation of the Republic of Belarus. Disputes involving Customers — individuals who are consumers — shall be considered according to the jurisdiction rules established by Article 47 of the Civil Procedure Code of the Republic of Belarus and the Law of the Republic of Belarus “On Protection of Consumer Rights” (at the consumer's choice).
15. Final Provisions
15.1. This Agreement shall enter into force upon its conclusion in the manner provided for in Section 3 and shall remain in effect until the Parties fully perform their obligations.
15.2. The Parties acknowledge the legal force of documents and messages sent via electronic communication channels (email, personal account on the Website, messengers linked to the phone numbers specified by the Customer) on par with paper documents.
15.3. The Customer confirms that messages sent from the email address and (or) phone number specified in the Online Order shall be deemed sent by the Customer, provided that the fact of sending (delivery of the message) is confirmed.
15.4. All annexes to this Agreement form an integral part hereof:
• Annex No. 1: Application-Agreement (Online Order) — generated automatically when placing an order in the personal account;
• Annex No. 2: Certificate of Services Rendered.
16. Details of the Contractor
Limited Liability Company “Vivago Travel”
Taxpayer Identification Number (UNP): 193626609
Legal address: Republic of Belarus, 220040, Minsk, 47 Nekrasova St.
Address for correspondence and claims: 220040, Minsk, 47 Nekrasova St.
Entry in the register of tourism organizations of the Republic of Belarus: No. 12/238P dated 04.10.2024
Settlement account: BY87 ALFA 3012 2C12 4400 1027 0000 at ZAO “Alfa-Bank”, BIC ALFABY2X
Email: office@travelgo.by
Phone: +375 29 366-55-00
Director: Valentin Sergeevich Chasovskikh, acting on the basis of the Charter