Every journey begins with a booking.
You can see all the current information about your booking in real time in your personal account on the website and in the mobile app.
We notify you by email and push notification when documents are ready or when the status or departure time changes.
Created
After you choose a hotel and flight and enter the travellers' details, the order is saved and provisionally booked in the tour operator's system. It must be paid within 3 hours using the method you selected.
If payment is not received in time, the booking may be cancelled.
In Progress
After a deposit or full payment, the order is booked in the tour operator's system and awaits confirmation. The answer usually comes within one business day but can take up to 72 hours.
Tours marked «Instant confirmation» are confirmed immediately or within an hour.
If you cancel the order before confirmation, the funds held on your card are released. The exception is tours with scheduled flights: the tour operator may withhold up to 100% of the air ticket price.
Tour Confirmed
This status means the tour operator has confirmed all parts of the tour: flight, hotel, transfer and insurance.
The contract is available in your personal account right away. The tour operator issues the voucher, air tickets and insurance closer to departure, usually 1–3 days before. We will let you know when the documents appear in your personal account.
After confirmation, if you cancel, the tour operator withholds the costs actually incurred.
Tour Not Confirmed
It is possible that there are no available rooms at the selected hotel or seats on flights for the desired dates.
We will offer a similar available option or refund your money.
During the high season, we recommend choosing tours with instant confirmation.
