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All about eSIM

How to install and switch on your eSIM

About five minutes at home on Wi-Fi, and three switches after you land.

Your phone
The profile is downloaded to your phone once. Do not delete it until the trip is over and do not try to install it on a second phone: the same code will not work twice.
  1. Step 1 · 5 minutes

    At home, on Wi-Fi

    5 minutes
    1. 1Open the “Your eSIM is ready” email on another screenThe QR code is scanned with this iPhone’s camera. No email? The same codes are in your account.
    2. 2Add the eSIM with the QR codeSettingsCellularAdd eSIMUse QR CodePoint the camera at the code in the email.
    3. 3Name the new line “Travel”iPhone asks for line labels: keep “Primary” for your number, pick “Custom Label” for the new one and type “Travel”. That is the name you’ll see under Cellular. Calls, SMS and iMessage stay on your main number.
    4. 4Turn the new line off until you landTurn On This LineThe plan days won’t start early.
    Can’t scan? Tap “Enter Details Manually” and type the SM-DP+ address and activation code from the email.
  2. Step 2 · 1 minute

    Before departure

    1 minute
    1. 1Turn off data roaming on your main numberCellularPrimaryData RoamingYour home carrier won’t bill you for roaming data. Calls and SMS still work.
    2. 2Screenshot the email with the codesYou may not have email access on the trip.
  3. Step 3 · 2 minutes

    After landing

    2 minutes
    1. 1Turn on the eSIM lineCellularTravelTurn On This Line
    2. 2Turn on data roaming for itData RoamingRequired: to the phone a local network is roaming, so there’s no internet without it.
    3. 3Send data through the eSIMCellular DataTravelThe phone finds a network within a minute or two.
    No signal after a couple of minutes? Turn airplane mode on for ten seconds and off again.

No internet

Usually it’s one of the first three.
Data roaming is off

Check the switch on the eSIM line, not on your main number.

Data is on the other line

The phone may have kept mobile data on your home number. Switch it to the travel line.

The eSIM line is off

If you turned it off before departure, turn it back on.

No network found

Airplane mode for ten seconds. Still nothing — pick a network manually: any local carrier will do.

The profile won’t install

The code works once. If the profile is on another phone or was deleted, write to us.

Out of data

Check the balance in your account and top up there.

Still stuck? Write to us

Support helps with installation and settings, and if the profile never worked we will sort the order out. Keep your order number and the ICCID at hand.

Contact supportMy eSIMs in the account